We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item(s) must be in the same condition that you received it, unworn or unused, with tags/seals, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at email@example.com. If your return is accepted, please return to the address: Roar, 190 - 192 Kensington High Street, London. W8 7RG. You are responsible for the shipping charges incurred in returning the item back to us. Items sent back to us without requesting a return will not be accepted.
Unfortunately, we cannot accept returns on sale items or gift cards.
You can always contact us at firstname.lastname@example.org for any returns questions.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you have received the wrong item.
Certain types of items cannot be returned such as supplements where the product(s) seal has been removed, Protein shakers and coffee cups.
To exchange an item, please contact us at email@example.com and request a return. Once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded the original payment amount (excluding any delivery costs) to the original payment method. Please remember this can take up to 21 days to be refunded to for your bank or credit card which you paid with.